Frequently Asked Question

1. What information is collected about me when I visit the site?
The only information that is collected about you is what you provide when opening an account with us. We keep data such as name, address, email and telephone.
 

2. What methods of payment can I use?
PayPal, this includes using Visa, Master Card, Discovery, American Express or your PayPal account.
 

3. Will I receive an order confirmation via email?
Of course, if you provide your email, we will send you an email with your confirmation number within 24 hours after your purchase.
 

4. How can I check the status of an online order?
You can access by going to My Account>Order History there you can see the status of your order. If you want to track the shipping of your order you can access www.usps.com, we will send you a tracking number by email.
 

5. How do I cancel an online order?
Our merchandise has been carefully constructed. However, if you change your mind you can cancel your order just before shipping, for a full refund of the merchandise cost using the same payment method. To begin the cancelation process you must request an authorization number completing the return request process in your account or write to our Customer Service Department at customerservice@casafebus.com or call Toll Free: 1-855-573-9966.

6. What are the online shipping costs?
During the purchase process, if you have an account, you can calculate the shipping cost of your order using the shipping address linked to your account. This cost depends on shipment destination or size and weight of the goods.
 

7. Can you ship orders to foreign countries?
At this time shipments are made to United State (E.E.U.U.), United State Virgin Island Micronesia, Palau, American Samoa, Guam, Marshalls Island, Northern Mariana Island and Puerto Rico.
 

8. Can I return items?
If for any reason you are not completely satisfied with your purchase you may return within 30 days of receiving the order for a full refund of the merchandise cost using the same payment method. Before you send your merchandise you must request an authorization number completing the return request process in your account or write to our Customer Service Department at customerservice@casafebus.com or call Toll Free: 1-855-573-9966. The merchandise must be received in good condition, with tags and original packaging. The customer will pay the shipping and processing fees related to the return. We do not refund for shipping and handling charges. We cannot accept returns on seasonal, final-sale merchandise or items that have been purchased as an exchange; we do not give price adjustments on previously purchased items.
 

9. What happens if I send the merchandise without an authorization number?
Is very important to follow the return process explained above, because returns received without authorization will not be processed. In the same way, returns are processed upon receipt of the returned merchandise and the claim has been reviewed.
 

10. What should I do if the merchandise was no correct?
If you received wrong, broken or defective merchandise you should reported it within 48 hours of receiving the order, through our return process: Request an authorization number completing the return request process in your account or write our Customer Service Department at customerservice@casafebus.com or call Toll Free: 1-855-573-9966. If you want you may return within 30 days of receiving the order.
 

11. Do you accept seasonal or sale merchandise returns?
Sorry. We cannot accept returns on seasonal, final-sale merchandise or items that have been purchased as an exchange.
 

12. Does Casa Febus have a price adjustment policy?
Sorry. We cannot accept returns on seasonal, final-sale merchandise or items that have been purchased as an exchange; we do not give price adjustments on previously purchased items.
 

13. Do I need to return the item in its original packaging?
Yes. The merchandise must be received in good condition, with tags and original packaging.
 

14. Can I return my casafebus.com purchase to a Casa Febus store?
Not at this time, purchases made using casafebus.com must follow established return policies after delivery.
 

15. Are there any Casa Febus retail stores?
Yes, we have 8 stores in Puerto Rico click here for more details.
 

16. Does Casa Febus have a gift card?
Yes, we have a Casa Febus gift card; you can buy it or use it in our stores. At this moment is not available for the online store.
 

17. Is my order secure?
With PayPal, you’re protected from checkout to delivery. They spot problems before they happen with the latest anti-fraud technology. Your financial info is never given away to sellers. And if something goes wrong with your order, your eligible transactions will be fully reimbursed. Learn more about PayPal security accessing: http://www.paypal.com
 

18. When I submit credit card information online, is it secure?
PayPal store and process your personal information on their computers in the US and elsewhere in the world where PayPal facilities are located, and they protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. They use computer safeguards such as firewalls and data encryption, they enforce physical access controls to their buildings and files, and they authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
 

19. Will Casa Febus sell or rent my email address information to other companies?
No.